For a robust Global Food Safety Initiative (GFSI) certification program, companies must record non-conformance data. Why not put this data to work for you? Not only can root cause analysis of non-conformances inform the proper corrective actions, but it can also help define corrective and preventative actions (CAPA) to solve problems permanently.
According to the U.S. Food and Drug Administration (FDA), the purpose of CAPA is to collect information, analyze information, identify and investigate product and quality problems, and take appropriate and effective corrective and/or preventive action to prevent their recurrence. A strong CAPA is the best defense against supply chain risk.
There are many channels to spot non-conformances, such as customer complaints, audits, regulatory notifications, product returns, and even casual observation.
BRCGS Auditor of the Year, Nadia Narine, sat down with TraceGains to share insider tips on identifying and solving non-conformances to improve future GFSI audit scores and minimize risk. Nadia boasts more than 20 years of experience in various quality assurance and technical roles at several different manufacturing facilities and retail operations.