Suppliers in the food, beverage, and dietary supplements markets face several hurdles when working with manufacturers, such as:
Static document managements systems propped up by Excel spreadsheets, shared drives, and email communications.
Managing multiple document formats and a never-ending stream of requests for compliance, qualification, and specification documents.
Stakeholders trade information over email and voicemail, making it nearly increasingly challenging to stay on top of requests and quickly establish which documents are missing or outdated.
Time and labor spent on document requests are resources diverted from sales leads, while belated responses translate into missed opportunities.
The lack of a centralized marketplace or network to promote ingredients forces suppliers to invest in other, more expensive, and less efficient channels to find and target manufacturers.
With TraceGains Customer Management, suppliers no longer have to log into multiple portals for multiple customers. Instead, suppliers can manage all their customer needs at a granular level by item, document, or location. With Customer Management, suppliers benefit from comprehensive control over which customers can access what information down to individual items, sites, and users.
Basic: Suppliers can automate document request fulfillment from TraceGains customers through TraceGains Network.
Premium: Suppliers can administer all documents and requests for each customer regardless of whether they’re a TraceGains customer.
Both tiers allow suppliers to manage all customer needs by item, document, or location in a single platform while letting suppliers receive recommended locations from customers.
Check out this video to discover how TraceGains can transform your customer relationships.