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Implementation Specialist

TraceGains is a rapidly growing software company, delivering a sophisticated suite of products for food, beverage, and CPG companies like Ocean Spray, Jelly Belly, KIND and Barilla. We believe that the supply chain should be more than a traditional chain of information. We believe the supply chain should be an interconnected network wherein suppliers, manufacturers, brokers, and the like can effectively and efficiently share information that will in turn help them improve food safety and quality, time to market, compliance with regulations, and more. That’s why we have led the charge to revolutionize information exchange across the supply chain.

TraceGains Mission Statement:

Revolutionize information exchange across the supply chain

TraceGains Core Values:

  1. Wow the customer
  2. We’re in this together
  3. Connect the industry

We are resolute to change the chain. Are you?

The Role:  

As the Implementation Specialist, you will be responsible for configuring and implementing new customer accounts within the TraceGains software. You are cognizant of customer accounts and actively identify updates to implement to ensure functionality per customer requirements and satisfaction. As the Implementation Specialist, you will engage in collaboration with other departments including R&D, QA teams, and customer success. You are the translator of technical terminology to every day end user language for customers and success managers during meetings. If you are a forward thinking, customer focused individual with a passion for system configuration, we would like to hear from you. This position reports to the Customer Success Technical Services Manager.

Responsibilities:

  • Configure new customer accounts within Tracegains software and improve upon existing accounts to ensure successful implementation of customer base
  • Gather technical requirements based on customer business processes and ensure project requirements are executed
  • Troubleshoot and resolve technical problems
  • Manage and upload large sets of customer data in a live production environment
  • Work directly with customers and their suppliers to ensure proper document formats
  • Troubleshoot and resolve technical problems
  • Manage and upload large sets of customer data in a live production environment
  • Collaborate with R&D and QA teams to design enhancements for product modules
  • Work in concert with customer success managers to manage customer accounts throughout the entire implementation life cycle to include initial data importation, project implementation, business analysis, and ongoing support
  • Deliver on expectations and goals, due dates and deliverables, to ensure timely completion of projects
  • Provide additional support to customers on the use of TraceGains software to enhance customer knowledge base
  • Demonstrate strategic thinking and effective communication by translating technical terminology to every day end user language for all learners
  • Assist in improving internal procedures and developing new processes to increase efficiencies and overall customer satisfaction levels
  • Execute effective time management skills and efficient output evidenced by meeting fixed deadlines

Qualifications:

  • Bachelor’s degree in Information Systems, Business Administration or related field
  • 2-4 years’ experience in system configuration, vendor management, and data analysis
  • SQL programming, preferred
  • SQL Server or Relational Database experience, preferred
  • Highly proficient in Excel and Microsoft Office suite
  • Food and beverage industry knowledge a plus
  • Ability to adapt quickly to new technologies and processes
  • Demonstrate strong problem solving and troubleshooting ability
  • Excellent oral and written communication skills
  • Proven ability to present information effectively to all levels
  • High level of professionalism and a focus on customer satisfaction
  • Ability to adapt quickly to new technologies and processes
  • Proficiency using standard software applications
  • Highly motivated, flexible, and self-sufficient
  • Outstanding organizational skills

Benefits:

Competitive compensation, other smart people, and the ability to see, measure, and enjoy the fruits of your labor. Advancement opportunities and promoting from within. A culture of growth, team events, and flexible schedules. TraceGains pays 100% for healthcare, dental, and life insurance. Vacation benefits available on date of hire, 401(k) plan, and casual business atmosphere.


Applicants must be over the age of 18 and have proof of authorization to work in the U.S. for consideration.

 

Please submit resumes to careers@tracegains.com