Solution Spotlight Webinar

Customer Management

Food, beverage, and CPG suppliers face exceptional challenges.

Document collection with spreadsheets, shared drives, and email messages make it difficult to manage the data their buyers need. With unscalable solutions, organizing the diverse document formats and abundant requests for compliance, qualification, and specification data makes providing customer service problematic.

Stakeholders typically exchange information through email, making it nearly impossible to track requests efficiently and determine quickly which documents are missing swiftly. At the same time, companies spend too much time on requests that don’t bring a return on the investment, delaying responses that can lead to missed opportunities.

Without a centralized network to promote their products to relevant buyers, companies rely on expensive events and labor-intensive sales calls to prospect for business.

Suppliers struggle to manage the complexity and volume of customer requests for compliance, qualification, and specification data required to deliver superior customer service. With TraceGains Customer Management, suppliers can respond quickly to customer sourcing and compliance requests, save time, money, and attract new business.

A single network platform removes the need for multiple portals, accelerating information exchange between suppliers and customers. Suppliers can publish a company profile, post product catalogs, and manage customer inquiries with the click of a button.

TraceGains PostOnce technology allows suppliers to share information, documentation, and online forms with all of their customers at once, avoiding the manual process of responding individually. The system lets suppliers control which documents are visible and which are kept private.

In this on-demand webinar, TraceGains CEO Gary Nowacki explains how companies can revolutionize the information exchange across the supply chain, using a single network platform to centralize, standardize, and digitize documentation.

During this webinar, you’ll learn:

• How to submit documentation to all TraceGains customers using PostOnce.

• How to manage requests for all customers.

• Manage customers in a single location.