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Suppliers Struggle to Manage the Complexity and Volume of Customer Requests

Food, beverage, and CPG suppliers have unique challenges:

  • Spreadsheets, shared drives, and email fall short of managing the data buyers need.
  • With unscalable tools, juggling the varied document formats and numerous requests for compliance, qualification, and specification data makes providing great customer service difficult.
  • Stakeholders exchange information through email and voicemail, making it nearly impossible to track requests and determine which documents are missing.
  • Companies spend time on requests that don’t convert to sales, while delayed responses lead to missed opportunities.
  • Without a centralized marketplace or network to promote products to relevant buyers, companies rely on costly events and resource-heavy sales calls to find business.

Customer Management Can Fix It

TraceGains Customer Management centralizes, standardizes, and digitizes documentation allowing suppliers to quickly respond to customer sourcing and compliance requests. A single network platform eliminates the need for multiple portals, improving information and document exchange between suppliers and customers. Suppliers can publish a company profile, post product catalogs, and manage all customer inquiries with the click of a button.

TraceGains PostOnceTM technology allows suppliers to share information, documentation, and online forms with all customers at once, avoiding the manual process of responding individually. The system lets suppliers control which documents are visible to customers and which are kept private.

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CENTRALIZED
PLATFORM

Manages all customer needs by item, document, and location in a single platform

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ATTRACT
NEW BUSINESS

Promotes products and services to new and existing customers with a free listing in Market Hub

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STREAMLINE
COMMUNICATIONS

Enables immediate connection to the right customer contact, avoiding multiple emails and calls

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CONFIDENTIALITY
AND CONTROL

Gives suppliers control over which documents customers can access

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WEB BROWSER
ACCESS

Delivers intuitive cloud-based software that is easily accessible from any web browser

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CUSTOMER
SERVICE

Automates customer documentation requests, delivering an immediate response

Key Features

MANAGE
CUSTOMER NEEDS

Manage requests for all customers, TraceGains customer or not, and automate document requirements for each item by location

SUBMIT
DOCUMENTS ONCE

Submit documentation to all TraceGains customers using PostOnceTM technology vs. responding to each customer individually

CONTROL
ACCESS

Suppliers control customer access to information such as items and locations along with the associated documentation

LOCATION
MANAGEMENT

Receive recommended locations from customers and easily add or disconnect locations

NO SINGLE-USE
PORTALS

Manage customers in one location, without filling out the same information in single-use portals

INTERACTIVE
USER HELP

Interactive user help is available including virtual tours, help guides, and live customer service

STREAMLINE
COMMUNICATIONS

Quickly connect with the right person at the right location, bypassing emails and phone calls

ADVANCED
COPY FEATURES

Make changes based on exceptions vs. re-entering the same data multiple times

STANDARDIZED
FORMS

Standardized forms reduce multiple document formats during the qualification process

Easily share what you want with customers while keeping proprietary information private

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"Customer Management is a ‘time saving’ platform that allows suppliers to be responsive to their customers’ need for company and product information, without being a burden on your time."

 

Manage Your Customers with Ease—It’s Time to Get Started

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