Customer Management Software
Manage Your Customers With Ease
and Attract New Business
Suppliers Struggle to Manage the Complexity and Volume of Customer Requests
Food, beverage, and CPG suppliers have unique challenges:
- Spreadsheets, shared drives, and email fall short of managing the data buyers need.
- With unscalable tools, juggling the varied document formats and numerous requests for compliance, qualification, and specification data makes providing great customer service difficult.
- Stakeholders exchange information through email and voicemail, making it nearly impossible to track requests and determine which documents are missing.
- Companies spend time on requests that don’t convert to sales, while delayed responses lead to missed opportunities.
- Without a centralized marketplace or network to promote products to relevant buyers, companies rely on costly events and resource-heavy sales calls to find business.
TraceGains Customer Management Software Can Fix It
TraceGains Customer Management centralizes, standardizes, and digitizes documentation allowing suppliers to quickly respond to customer sourcing and compliance requests. A single network platform eliminates the need for multiple portals, improving information and document exchange between suppliers and customers. Suppliers can publish a company profile, post product catalogs, and manage all customer inquiries with the click of a button.
TraceGains PostOnce® technology allows suppliers to share information, documentation, and online forms with all customers at once, avoiding the manual process of responding individually. The system lets suppliers control which documents are visible to customers and which are kept private.
Manages all customer needs by item, document, and location in a single platform
Promotes products and services to new and existing customers with a free listing on Market Hub
Enables immediate connection to the right customer contact, avoiding multiple emails and calls
Gives suppliers control over which documents customers can access
Delivers intuitive cloud-based software that is easily accessible from any web browser
Automates customer documentation requests, delivering an immediate response
Manage requests for all customers, TraceGains customer or not, and automate document requirements for each item by location
Submit documentation to all TraceGains customers using PostOnce® technology vs. responding to each customer individually
Suppliers control customer access to information such as items and locations along with the associated documentation
Receive recommended locations from customers and easily add or disconnect locations
Manage customers in one location, without filling out the same information in single-use portals
Interactive user help is available including virtual tours, help guides, and live customer service
Quickly connect with the right person at the right location, bypassing emails and phone calls
Make changes based on exceptions vs. re-entering the same data multiple times
Standardized forms reduce multiple document formats during the qualification process
Easily share what you want with customers while keeping proprietary information private
"TraceGains allows us to provide our ideal level of customer service, without it, we’d need to add three more people."
- Jennifer Errickson, Quality Technician
Manage Your Customers with Ease—It’s Time to Get Started