Manage Your Customers with Ease & a Bit of Flair

The Power of Customer Management is Yours for the Taking

Manage Customer Needs with Ease & Simplicity

• Basic Feature: Automatic fulfillment of document requests from TraceGains customers within the Network
• Premium Feature: Manage all documents and document requirements for every customer – TraceGains customer or not

PostOnce^TM

• Simultaneously submit required documentation to all your TraceGains customers using PostOnce^TM technology, thereby eliminating the manual process of responding to each customer individually

Fully Control Customer Visibility

• Connect or disconnect with customers by:
  • Document
  • Location
  • Item
• Suppliers have complete control of which customers have access to what information down to individual items, locations and users

Location Management Made Simple

• Receive recommended locations from customers, no more guessing!
• Quickly disconnect a location without disconnecting the customer
• Easily add more than one location for each item

Stop the Single-Use Portal Insanity!

• TraceGains Customer Management allows you to simply and intuitively manage all of your customers on TraceGains Network
• Manage all your TraceGains customers in one location. No more logging into multiple, single-use portals to fill out the same forms over and over again

Streamline Communications

• With TraceGains Customer Management you can easily connect with the correct person at the correct location, eliminating the need for multiple emails and phone calls

Interactive and User Help

• Virtual tours of each page as well as personal (aka a real person who works at TraceGains) customer service, just in case you get stuck or just have a question

Advanced Search Features

• Search for items, documents, locations, etc. using multiple search criteria. Stop scrolling and simply search!

Common Tasks

• Page-specific help material to guide you through common tasks
• Guided tutorials, quick reference guides and coming soon, tutorial videos!